Terms of Use

By using our website, you agree to these terms.

TERMS AND CONDITIONS OF SALE (UK)

1. General Provisions

1.1. These Terms and Conditions govern all sales of electronic equipment through this Online Store to consumers in the United Kingdom.

1.2. By placing an order, the Customer agrees to be bound by these Terms.

1.3. The contract is formed only when the Store dispatches the Goods and sends a Dispatch Confirmation.

2. Refund Deductions for Loss of Value

2.1. The Store reserves the legal right under Regulation 34(9) to reduce the refund amount if the value of the goods is diminished by any amount as a result of the Customer handling the goods beyond what is necessary.

2.2. Standard Deductions:

Missing original packaging or damaged box: 15–20%.
Missing accessories/manuals: Cost of replacement + 10% admin fee.
Evidence of use (scratches, timer logs, battery cycles): 30–50%.

3. Delivery and Transfer of Risk

3.1. Transfer of Risk: Under Section 29 of the Consumer Rights Act 2015, the risk passes to the Customer when the goods are delivered to the specified address or a "Safe Place" designated by the Customer.

3.2. Porch Piracy: The Store is not liable for theft or loss occurring after a confirmed delivery by the carrier (GPS/Photo POD).

3.3. Non-Delivery Claims: Refunds for "lost" parcels are only issued after the carrier officially declares the item as "Lost" following an investigation (up to 30 days). A Crime Reference Number (CRN) from the Police is mandatory for all claims of theft.

4. Procedural Requirements for Returns

4.1. Mandatory RMA: No returns are accepted without a written Return Merchandise Authorization (RMA) issued by Support.

4.2. Inconsistent Information: If the Customer provides contradictory statements (e.g., claiming "unopened" then returning a "defective" item), the Store reserves the right to reject the claim based on a breach of Good Faith.

4.3. Technical Inspection: All returns undergo a 7–14 day technical audit. Refunds are only triggered after the audit confirms the device is in the stated condition.

5. Faulty Goods (Consumer Rights Act 2015)

5.1. If the goods are faulty, the Customer has a 30-day "Short-term Right to Reject."

5.2. Verification: The Store reserves the right to test the goods to confirm the fault. If the fault is due to misuse, accidental damage, or liquid ingress, no refund will be issued, and the Customer will be liable for the diagnostic fee.

6. Anti-Fraud Measures

6.1. Serial Number Tracking: The Store records all IMEI/Serial Numbers. Any attempt to return a different unit will be reported to Action Fraud and the Police.

6.2. Chargeback Abuse: Any illegitimate chargeback will be contested with full documentation, and the Customer's details will be added to a cross-merchant blacklist.

7. Communication and Disputes

7.1. All communication must be in written form via the official Support Portal.

7.2. The Store reserves the right to suspend any claim where the Customer provides false information or fails to provide requested evidence (photos/videos).

Delivery Policy

1. DELIVERY TIMEFRAMES, PERFORMANCE AND CONTRACTUAL OBLIGATIONS

1.1. Statutory Period of Performance and Contractual Completion: Subject to the specific provisions herein, and unless a definitive fixed date for delivery has been expressly stipulated and confirmed in writing as a "guaranteed delivery date" (thereby making time of the essence), the Store shall perform its obligation to deliver the Goods without undue delay. In accordance with Section 28 of the Consumer Rights Act 2015, the statutory default period for the completion of the Store's delivery obligations shall be 30 calendar days commencing from the date of the Order Confirmation. Until the expiration of this 30-day period, the contract remains in full force and effect, and the Store shall not be deemed in breach of its primary obligations regarding the timing of delivery.

1.2. Exogenous Delays, Force Majeure and Limitation of Liability: The Store shall not be held liable, nor be deemed to be in default or breach of its contractual duties, for any failure or delay in performance resulting from circumstances beyond its reasonable control. Such circumstances include, but are not limited to: acts of God, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network (third-party carriers), act of government, customs clearance protocols, or default of suppliers or subcontractors.

1.3. Non-Severability of the Performance Period: Any delays arising from the aforementioned exogenous factors (Clause 1.2) shall constitute an excusable delay and shall not, under any circumstances, grant the Customer an automatic or immediate right to rescind the contract or demand a restitution of funds (refund) prior to the exhaustion of the 30-day statutory period of performance. The Customer acknowledges that a delay occurring within the parameters of third-party logistics does not, of itself, render the performance of the contract "unreasonable," and the right to terminate for non-delivery shall only crystallize upon the Store’s failure to deliver the Goods following the expiration of the aforementioned 30-day period and subsequent failure to comply with a "notice to complete" providing a further reasonable period appropriate to the circumstances.

2. TRANSFER OF RISK, ALIENATION OF TITLE AND CONSTRUCTIVE DELIVERY

2.1. Statutory Transfer of Risk and Physical Possession: In strict accordance with Section 29 of the Consumer Rights Act 2015, the risk of loss, destruction, or deterioration of the Goods shall remain with the Store only until such time as the Goods come into the physical possession of the Customer, or a third party identified by the Customer to take possession of the Goods. For the purposes of this Agreement, "Physical Possession" shall be deemed achieved upon the successful offloading and scanning of the Goods at the designated contractual destination. Any subsequent loss or damage following the documented point of delivery shall be the sole pecuniary responsibility of the Customer, and the Store shall be held harmless against any claims arising from post-delivery events.

2.2. Constructive Delivery via Designated "Safe Place" or Nominated Proxies: Where the Customer, through an express or implied instruction (whether via the Store’s interface, the carrier’s portal, or standing arrangements with a logistics provider), authorizes the delivery of Goods to a "Safe Place," "Secure Location," or a nominated neighbor, such instruction shall constitute a transfer of constructive possession.

(a) The carrier’s compliance with such "Safe Place" instructions serves as a definitive discharge of the Store’s delivery obligations;
(b) The risk in the Goods passes irrevocably to the Customer at the moment the carrier deposits the Goods in the designated location;
(c) The Store shall not be liable for subsequent theft, "porch piracy," atmospheric damage, or unauthorized interference by third parties.

By nominating a non-person-to-person delivery method, the Customer voluntarily assumes the risk of environmental and security factors at the delivery site, and the Store’s liability is extinguished upon the generation of a Delivery Confirmation by the carrier.

3. VERIFICATION OF PERFORMANCE AND EVIDENTIARY STANDARDS (POD)

3.1. Formal Attestation of Delivery Completion: The Store utilizes integrated logistical telemetry to verify the completion of the contract of carriage. The Customer acknowledges and agrees that the following electronic records shall constitute sufficient and primary evidence of the successful transfer of the Goods to the designated destination:

(i) Telemetric Geofencing (GPS Data): High-precision geospatial coordinates recorded by the carrier’s mobile data terminal at the terminal point of delivery, confirming proximity to the contractual address;
(ii) Photographic Verification: Digital imagery captured in situ by the courier service, serving as visual corroboration of the physical placement of the Goods;
(iii) Electronic Acknowledgment: Any digital signature or alphanumeric entry captured from any person present at the delivery site, which shall be deemed an act of acceptance by an authorized representative of the Customer.

3.2. Presumption of Fulfillment and Evidential Rebuttal:

3.2.1. Prima Facie Fulfillment: The generation of a Proof of Delivery (POD) report containing any of the elements specified in Clause 3.1 creates a rebuttable presumption that the Store has discharged its delivery obligations in full. In accordance with standard commercial practices, the evidentiary burden of demonstrating non-delivery shifts to the Customer once such primary evidence has been established.

3.2.2. Formal Dispute Protocols and Investigative Requirements: In the event of a dispute regarding receipt where valid POD exists, the Customer must engage in the Store’s formal verification process. This process is a condition precedent to any refund or replacement. As part of this protocol, the Customer shall be required to execute a statutory declaration or a signed Denial of Receipt (DOR) affidavit, confirming under penalty of perjury or equivalent legal sanction that the Goods were not received.

3.2.3. Mandatory Reporting for High-Value Indemnity: For items exceeding a specified valuation (£100) or where circumstances suggest third-party interference (theft), the Store reserves the right to suspend any remedial action pending the provision of an Official Police Report or a Crime Reference Number (CRN). The Customer acknowledges that such documentation is not an exclusion of statutory rights but a necessary procedural requirement to facilitate the Store’s insurance subrogation and to satisfy anti-fraud audit standards. Failure to cooperate with these investigative measures may result in the Store being unable to verify the loss, thereby precluding a finding of non-performance against the Store.

4. FRUSTRATION OF PERFORMANCE AND CUSTOMER DEFAULT

4.1. Liability for Erroneous Information and Data Integrity: The Customer maintains an absolute contractual warranty to ensure the accuracy and completeness of the delivery data provided at the point of checkout. In the event that performance of the delivery is frustrated due to inaccurate, incomplete, or obsolete geographical data (including but not limited to: incorrect postcodes, house numbers, or lack of necessary access codes), such failure shall be deemed a Material Breach of the Duty to Cooperate. In accordance with the principles of contractual indemnity, the Customer shall be held liable for all liquidated damages arising therefrom, including the total costs of failed transit, terminal storage fees, and subsequent logistical recovery.

4.2. Failure to Accept Delivery and Unclaimed Consignments: Where Goods are dispatched to a designated Pick-Up/Drop-Off (PUDO) point or local postal repository, the Customer assumes an affirmative obligation to take physical possession within the timeframe stipulated by the carrier’s service standards. A failure to claim the consignment within such parameters shall be construed as a Constructive Refusal of Delivery. The Store shall not be required to attempt further performance without additional consideration, and the subsequent return of the Goods to the Store’s inventory shall be treated as an administrative return necessitated by Customer Default, rather than a statutory cancellation under the Consumer Contracts Regulations 2013.

4.3. Statutory Deductions and Recovery of Administrative Outlay: Upon the repatriation of Goods to the Store due to Customer Default as defined in Clauses 4.1 and 4.2, any subsequent restitution of funds (refund) shall be subject to the following contractual set-offs and deductions, which the Customer acknowledges as reasonable pre-estimates of the Store’s losses:

(i) Primary Logistics Costs: Retention of the original outbound shipping and handling fees;
(ii) Reverse Logistics Indemnity: Deduction of the actual costs incurred for the "Return to Sender" (RTS) transit as invoiced by the carrier;
(iii) Restocking and Reprocessing Fee: A fixed administrative charge of 10% of the gross transaction value, representing the direct costs of technical audit, inventory reintegration, and loss of commercial opportunity.

5. PROTOCOLS FOR NON-RECEIPT CLAIMS (INR) AND FRAUD MITIGATION

5.1. Mandatory Investigative Moratorium: The Customer acknowledges that the mere assertion of non-receipt does not, in itself, create a right to immediate restitution. Upon notification of a missing consignment, the Store shall impose a mandatory investigative moratorium for a period of up to 21 working days. During this period, the Store and its logistical underwriters shall conduct a forensic audit of the delivery chain, including GPS telemetry verification and driver attestation. No remedial actions, including refunds or credit notes, shall be authorized until the formal conclusion of the carrier’s investigation.

5.2. Formal Attestation via Denial of Receipt (DOR) Declaration: To initiate an official claim for non-delivery, the Customer is required to execute a Formal Denial of Receipt (DOR) Declaration. This document serves as a legally binding instrument. The Customer is hereby put on notice that any fraudulent or intentionally misleading statements made within this declaration for the purpose of financial gain constitute a criminal offense under Section 2 of the Fraud Act 2006 (Fraud by False Representation). The Store reserves the right to provide such declarations to law enforcement agencies and credit reference bureaus as evidence of contractual conduct.

5.3. Criminal Reporting Requirements for High-Value Indemnity: For consignments containing high-value electronic equipment (defined as exceeding a gross value of £100), the Store strictly adheres to an Enhanced Verification Protocol. Where a Proof of Delivery (POD) has been generated but receipt is disputed, the Customer is required to obtain and provide an Official Police Report or Crime Reference Number (CRN).

(a) The provision of a CRN is a material requirement to facilitate the Store’s insurance subrogation process;
(b) The Customer acknowledges that a report of "missing goods" in the presence of a POD constitutes a report of theft, which is a matter of criminal jurisdiction;
(c) Failure to provide a valid CRN within 7 calendar days of the Store’s request shall be deemed a failure to provide necessary evidence, resulting in the indefinite suspension of the claim.

1. DELIVERY TIMEFRAMES, PERFORMANCE AND CONTRACTUAL OBLIGATIONS

1.1. Statutory Period of Performance and Contractual Completion

Subject to the specific provisions herein, and unless a definitive fixed date for delivery has been expressly stipulated and confirmed in writing as a "guaranteed delivery date" (thereby making time of the essence), the Store shall perform its obligation to deliver the Goods without undue delay.

In accordance with Section 28 of the Consumer Rights Act 2015, the statutory default period for the completion of the Store's delivery obligations shall be 30 calendar days commencing from the date of the Order Confirmation.

Until the expiration of this 30-day period, the contract remains in full force and effect, and the Store shall not be deemed in breach of its primary obligations regarding the timing of delivery.

1.2. Exogenous Delays, Force Majeure and Limitation of Liability

The Store shall not be held liable, nor be deemed to be in default or breach of its contractual duties, for any failure or delay in performance resulting from circumstances beyond its reasonable control.

Such circumstances include, but are not limited to: acts of God, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network (third-party carriers), act of government, customs clearance protocols, or default of suppliers or subcontractors.

1.3. Non-Severability of the Performance Period

Any delays arising from the aforementioned exogenous factors (Clause 1.2) shall constitute an excusable delay and shall not, under any circumstances, grant the Customer an automatic or immediate right to rescind the contract or demand a restitution of funds (refund) prior to the exhaustion of the 30-day statutory period of performance.

The Customer acknowledges that a delay occurring within the parameters of third-party logistics does not, of itself, render the performance of the contract "unreasonable," and the right to terminate for non-delivery shall only crystallize upon the Store’s failure to deliver the Goods following the expiration of the aforementioned 30-day period and subsequent failure to comply with a "notice to complete" providing a further reasonable period appropriate to the circumstances.

2. TRANSFER OF RISK, ALIENATION OF TITLE AND CONSTRUCTIVE DELIVERY

2.1. Statutory Transfer of Risk and Physical Possession

In strict accordance with Section 29 of the Consumer Rights Act 2015, the risk of loss, destruction, or deterioration of the Goods shall remain with the Store only until such time as the Goods come into the physical possession of the Customer, or a third party identified by the Customer to take possession of the Goods.

For the purposes of this Agreement, "Physical Possession" shall be deemed achieved upon the successful offloading and scanning of the Goods at the designated contractual destination.

Any subsequent loss or damage following the documented point of delivery shall be the sole pecuniary responsibility of the Customer, and the Store shall be held harmless against any claims arising from post-delivery events.

2.2. Constructive Delivery via Designated "Safe Place" or Nominated Proxies

Where the Customer, through an express or implied instruction (whether via the Store’s interface, the carrier’s portal, or standing arrangements with a logistics provider), authorizes the delivery of Goods to a "Safe Place," "Secure Location," or a nominated neighbor, such instruction shall constitute a transfer of constructive possession.

The Customer acknowledges and agrees that:

(a) The carrier’s compliance with such "Safe Place" instructions serves as a definitive discharge of the Store’s delivery obligations;
(b) The risk in the Goods passes irrevocably to the Customer at the moment the carrier deposits the Goods in the designated location;
(c) The Store shall not be liable for subsequent theft, "porch piracy," atmospheric damage, or unauthorized interference by third parties.

3. VERIFICATION OF PERFORMANCE AND EVIDENTIARY STANDARDS (POD)

3.1. Formal Attestation of Delivery Completion

The Store utilizes integrated logistical telemetry to verify the completion of the contract of carriage.

The Customer acknowledges and agrees that the following electronic records shall constitute sufficient and primary evidence of the successful transfer of the Goods to the designated destination:

(i) Telemetric Geofencing (GPS Data): High-precision geospatial coordinates recorded by the carrier’s mobile data terminal at the terminal point of delivery, confirming proximity to the contractual address;
(ii) Photographic Verification: Digital imagery captured in situ by the courier service, serving as visual corroboration of the physical placement of the Goods;
(iii) Electronic Acknowledgment: Any digital signature or alphanumeric entry captured from any person present at the delivery site, which shall be deemed an act of acceptance by an authorized representative of the Customer.

3.2. Presumption of Fulfillment and Evidential Rebuttal

3.2.1. Prima Facie Fulfillment

The generation of a Proof of Delivery (POD) report containing any of the elements specified in Clause 3.1 creates a rebuttable presumption that the Store has discharged its delivery obligations in full.

In accordance with standard commercial practices, the evidentiary burden of demonstrating non-delivery shifts to the Customer once such primary evidence has been established.

3.2.2. Formal Dispute Protocols and Investigative Requirements

In the event of a dispute regarding receipt where valid POD exists, the Customer must engage in the Store’s formal verification process. This process is a condition precedent to any refund or replacement.

As part of this protocol, the Customer shall be required to execute a statutory declaration or a signed Denial of Receipt (DOR) affidavit, confirming under penalty of perjury or equivalent legal sanction that the Goods were not received.

3.2.3. Mandatory Reporting for High-Value Indemnity

For items exceeding a specified valuation (£100) or where circumstances suggest third-party interference (theft), the Store reserves the right to suspend any remedial action pending the provision of an Official Police Report or a Crime Reference Number (CRN).

The Customer acknowledges that such documentation is not an exclusion of statutory rights but a necessary procedural requirement to facilitate the Store’s insurance subrogation and to satisfy anti-fraud audit standards.
Failure to cooperate with these investigative measures may result in the Store being unable to verify the loss, thereby precluding a finding of non-performance against the Store.

4. FRUSTRATION OF PERFORMANCE AND CUSTOMER DEFAULT

4.1. Liability for Erroneous Information and Data Integrity

The Customer maintains an absolute contractual warranty to ensure the accuracy and completeness of the delivery data provided at the point of checkout.

In the event that performance of the delivery is frustrated due to inaccurate, incomplete, or obsolete geographical data (including but not limited to: incorrect postcodes, house numbers, or lack of necessary access codes), such failure shall be deemed a Material Breach of the Duty to Cooperate.

In accordance with the principles of contractual indemnity, the Customer shall be held liable for all liquidated damages arising therefrom, including the total costs of failed transit, terminal storage fees, and subsequent logistical recovery.

4.2. Failure to Accept Delivery and Unclaimed Consignments

Where Goods are dispatched to a designated Pick-Up/Drop-Off (PUDO) point or local postal repository, the Customer assumes an affirmative obligation to take physical possession within the timeframe stipulated by the carrier’s service standards.

A failure to claim the consignment within such parameters shall be construed as a Constructive Refusal of Delivery.

The Store shall not be required to attempt further performance without additional consideration, and the subsequent return of the Goods to the Store’s inventory shall be treated as an administrative return necessitated by Customer Default, rather than a statutory cancellation under the Consumer Contracts Regulations 2013.

4.3. Statutory Deductions and Recovery of Administrative Outlay

Upon the repatriation of Goods to the Store due to Customer Default as defined in Clauses 4.1 and 4.2, any subsequent restitution of funds (refund) shall be subject to the following contractual set-offs and deductions:

(i) Primary Logistics Costs: Retention of the original outbound shipping and handling fees;
(ii) Reverse Logistics Indemnity: Deduction of the actual costs incurred for the "Return to Sender" (RTS) transit as invoiced by the carrier;
(iii) Restocking and Reprocessing Fee: A fixed administrative charge of 10% of the gross transaction value, representing the direct costs of technical audit, inventory reintegration, and loss of commercial opportunity.

5. PROTOCOLS FOR NON-RECEIPT CLAIMS (INR) AND FRAUD MITIGATION

5.1. Mandatory Investigative Moratorium

The Customer acknowledges that the mere assertion of non-receipt does not, in itself, create a right to immediate restitution.

Upon notification of a missing consignment, the Store shall impose a mandatory investigative moratorium for a period of up to 21 working days.

During this period, the Store and its logistical underwriters shall conduct a forensic audit of the delivery chain, including GPS telemetry verification and driver attestation. No remedial actions, including refunds or credit notes, shall be authorized until the formal conclusion of the carrier’s investigation.

5.2. Formal Attestation via Denial of Receipt (DOR) Declaration

To initiate an official claim for non-delivery, the Customer is required to execute a Formal Denial of Receipt (DOR) Declaration. This document serves as a legally binding instrument.

The Customer is hereby put on notice that any fraudulent or intentionally misleading statements made within this declaration for the purpose of financial gain constitute a criminal offense under Section 2 of the Fraud Act 2006 (Fraud by False Representation).

The Store reserves the right to provide such declarations to law enforcement agencies and credit reference bureaus as evidence of contractual conduct.

5.3. Criminal Reporting Requirements for High-Value Indemnity

For consignments containing high-value electronic equipment (defined as exceeding a gross value of £100), the Store strictly adheres to an Enhanced Verification Protocol.

Where a Proof of Delivery (POD) has been generated but receipt is disputed, the Customer is required to obtain and provide an Official Police Report or Crime Reference Number (CRN).

(a) The provision of a CRN is a material requirement to facilitate the Store’s insurance subrogation process;
(b) The Customer acknowledges that a report of "missing goods" in the presence of a POD constitutes a report of theft, which is a matter of criminal jurisdiction;
(c) Failure to provide a valid CRN within 7 calendar days of the Store’s request shall be deemed a failure to provide necessary evidence, resulting in the indefinite suspension of the claim.